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Returns & Refunds
Returns & Refunds (EU Consumer Rights)
GIORA COLLECTIVE INC | EU Consumer Rights Directive Compliance
These terms and conditions are formulated in accordance with the EU Consumer Rights Directive (2011/83/EU) and subsequent amendments (including Directive 2019/2161) and EU Alternative Dispute Resolution (ADR) regulations (Directive 2013/11/EU). They apply to all consumers residing in the European Union (EU) and the European Economic Area (EEA) for transactions involving clothing products purchased from GIORA COLLECTIVE INC (hereinafter referred to as "we"). Our company website is gioracollective.com, and our after-sales contact email is sale@gioracollective.com.
I No-Reason Return Right (Cooling-Off Period Clause)
1. Scope of Right
Consumers who purchase clothing products through our website, telephone, or other remote channels are entitled to a 14-day "cooling-off period" for no-reason returns, without needing to provide any reason for the return. The cooling-off period begins from the date the consumer or their designated third party (non-carrier) actually signs for the goods. If the cooling-off period expires on a non-working day (including weekends and public holidays in EU countries), the expiry date will be postponed to the next working day.
2. Return Conditions
Returned clothing must be in brand new, unused condition, with all product tags and hangtags intact, without damage, stains, or alterations. It must be returned along with the original packaging (e.g., dust bag, box) and proof of purchase (order screenshot, invoice, etc.). If the goods are damaged or affect resale due to improper use or storage by the consumer, we reserve the right to refuse the return or require the consumer to bear the corresponding value loss.
3. Cost Bearing
For returns without reason during the cooling-off period, the consumer shall bear the return shipping costs. If we have not clearly informed the consumer of the return shipping cost bearing rules before the purchase, the relevant shipping costs will be borne by us. The refund amount will be the full amount actually paid for the goods (including the original shipping fee, if any), and will be returned through the consumer's original payment channel. The refund processing period is within 48 hours after we receive and inspect the returned goods.
4. Exclusions
The following clothing products are not eligible for the no-reason return policy, including but not limited to:Clothing that cannot be restored to its original condition due to the consumer's own reasons.
II Quality Issues and Compliance Guarantee
1. Statutory Warranty Period
All clothing products sold by us enjoy a 2-year warranty period as stipulated by the EU, calculated from the date the consumer signs for the goods. This warranty period is the minimum standard and does not affect the longer warranty rights enjoyed by consumers under the domestic laws of EU member states.
2. Warranty Scope
During the warranty period, if the clothing has the following quality problems, consumers can claim corresponding rights: ① Manufacturing defects in the product (such as cracked seams, damaged fabric, malfunctioning zippers/buttons, etc.); ② The actual product condition is significantly inconsistent with the description and promotional images on our official website (such as deviations in fabric material, color, style, etc.).
3. Rights Protection Methods
Upon discovering a quality issue, consumers should promptly contact us via sale@gioracollective.com, providing order information, product photos, and a description of the problem. We will provide solutions such as free repair, replacement with the same model, partial refund, or full refund, depending on the situation. The specific solution will be determined through negotiation between both parties. If repair or replacement is not possible, consumers may request a full refund.
4. Cost Responsibility
For returns or repairs due to quality issues, we will bear the cost of returning the product to us and the cost of returning the repaired/replaced product to the consumer. Consumers will not incur any additional costs.
III. Return Process
- Return Application: Submit request via website after-sales portal or email (sale@gioracollective.com) with order number, product name, reason and contact info.
- Review and Return: We respond within 24 hours and provide EU return address. Return goods within 7 days and provide tracking number.
- Acceptance and Refund: Inspection within 3 business days. Process refund/repair/replacement as stipulated if approved.
IV. Dispute Resolution (ADR)
- Preliminary Negotiation: Amicable resolution via sale@gioracollective.com (15 business day limit).
- ADR Process: Submit to national Alternative Dispute Resolution body if negotiation fails.
- Legal Remedies: File lawsuit in competent court if ADR mediation fails.
V. Other Notes
- Uncovered matters governed by EU Consumer Rights Directive and national laws; mandatory provisions prevail.
- We reserve the right to update terms; updated version posted on gioracollective.com with effective date.
- Contact sale@gioracollective.com for any questions regarding these terms.
GIORA COLLECTIVE INC. reserves the right to the final interpretation of these terms (subject to compliance with relevant EU laws and regulations).
