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Shipping & Delivery
Shipping & Delivery (EU Comprehensive Compliance)
GIORA COLLECTIVE INC | Consumer Rights & Logistics Compliance
These terms and conditions are formulated in accordance with the EU Consumer Rights Directive (2011/83/EU) and subsequent amendments (including Directive 2019/2161), EU Alternative Dispute Resolution (ADR) regulations (Directive 2013/11/EU), EU Import Control System (ICS2) regulations, and EU Transport Notification Obligations regulations (Regulation 2027/97). They apply to all consumers residing in the EU and EEA who purchase clothing products from GIORA COLLECTIVE INC (hereinafter referred to as "we"). Our company website is gioracollective.com, and our after-sales and shipping inquiries can be made at sale@gioracollective.com.
I Shipping Agreements
1. Shipping Time
We will arrange shipment within 5-7 business days after the consumer's order payment is completed and the order information is confirmed to be correct (business days excluding weekends and EU public holidays). Products with limited stock: We will inform you of the specific shipping time separately upon order confirmation. If shipping is delayed due to force majeure (such as natural disasters, port strikes, temporary adjustments to customs policies, etc.), we will promptly notify the customer via the email address provided in the order, providing an explanation of the delay and the estimated shipping time.
2. Transportation Time
After the goods are shipped from our warehouse, the transportation time to destinations within the EU and EEA is 20-40 calendar days. This is an estimated time, calculated from the date the carrier scans and picks up the goods, and does not include customs clearance time in EU countries. If transportation delays are caused by factors beyond our control, such as customs inspection, delivery to remote areas, or holiday logistics congestion, we will actively coordinate with the carrier and customs authorities, but will not bear any liability for breach of contract due to delayed delivery.
3. Transportation Method and Carrier
We will select cross-border transportation methods (including sea, land, or air combined transport) that comply with EU logistics standards based on the destination of the goods and transportation costs, and entrust delivery to a qualified carrier with EU transportation licenses. After placing an order, consumers can view carrier information and logistics tracking links on the official website's order details page to monitor the real-time status of their goods.
4. Shipping Costs and Inclusions
Shipping costs are based on the amount displayed on the official website at the time of order placement. This cost includes trunk transportation from our warehouse to the consumer's designated delivery address, basic packaging costs, and basic EU customs clearance service fees (excluding import duties, VAT, and other import taxes, which must be borne by the consumer according to the customs regulations of their country).
5. Customs Clearance and Declaration Obligations
We will strictly adhere to the EU Import Control System (ICS2) and ENS 2.0 declaration requirements, completing manifest information declaration within 24 hours before shipment and providing accurate cargo descriptions, HS codes, sender and recipient information, and other customs clearance documents. Consumers are required to provide the personal information needed for customs clearance (such as ID card number, passport number, etc.). If customs clearance is delayed or goods are detained due to incomplete or inaccurate information provided by the consumer, the consumer will bear all related responsibilities and costs.
6. Delivery and Acceptance of Goods
Upon delivery of goods to the consumer's designated address, the consumer or their designated third party (non-carrier) should verify the appearance and quantity of the goods on-site. Sign for receipt only after confirming everything is correct. If damaged packaging, shortage of goods, or obvious damage is found, the consumer should immediately refuse delivery, take photos as evidence, and contact us at sale@gioracollective.com. We will coordinate with the carrier and the consumer to resolve the issue appropriately. The consumer's signature upon receipt signifies acceptance of the appearance and quantity of the goods without objection.
7. Packaging Standards
We will use shockproof and moisture-proof environmentally friendly packaging materials in accordance with EU product packaging recyclability requirements and the characteristics of clothing transportation to ensure the goods are not damaged during transportation. The packaging will clearly indicate our EU responsible party information, basic product information, and necessary warning labels, complying with relevant EU packaging labeling regulations.
II Right to Return Goods Without Reason (Cooling-Off Period Clause)
1. Scope of Rights
Consumers who purchase clothing products through our official website, telephone, or other remote channels are entitled to a 14-day "cooling-off period" for no-reason returns without providing any reason for return. The cooling-off period begins from the date the consumer or their designated third party (non-carrier) actually signs for the goods. If the cooling-off period expires on a non-working day (including weekends and public holidays in EU countries), the expiry date will be postponed to the next working day.
2. Return Conditions
Returned clothing must be in brand new, unused condition, with all product tags and hangtags intact, without damage, stains, or alterations. It must be returned along with the original packaging (e.g., dust bag, box) and proof of purchase (order screenshot, invoice, etc.). If the goods are damaged or affect resale due to improper use or storage by the consumer, we reserve the right to refuse the return or require the consumer to bear the corresponding value loss.
3. Cost Bearing
For returns without reason during the cooling-off period, the consumer shall bear the return shipping costs. If we have not clearly informed the consumer of the return shipping cost bearing rules before the purchase, the relevant shipping costs will be borne by us. The refund amount will be the full amount actually paid for the goods (including the original shipping fee, if any), and will be returned through the consumer's original payment channel. The refund processing period is within 48 hours after we receive and inspect the returned goods.
4. Exclusions
The following clothing products are not eligible for the no-reason return policy, including but not limited to: ① Opened underwear; ② Clothing that cannot be restored to its original condition due to the consumer's own reasons.
III Quality Issues and Compliance Guarantee
1. Statutory Warranty Period
All clothing products sold by us enjoy a 2-year warranty period as stipulated by the EU, calculated from the date the consumer signs for the goods. This warranty period is the minimum standard and does not affect the longer warranty rights enjoyed by consumers under the domestic laws of EU member states.
2. Warranty Scope
During the warranty period, if the clothing has the following quality problems, consumers can claim corresponding rights: ① Manufacturing defects in the product (such as cracked seams, damaged fabric, malfunctioning zippers/buttons, etc.); ② The actual product condition is significantly inconsistent with the description and promotional images on our official website (such as deviations in fabric material, color, style, etc.).
3. Rights Protection Methods
Upon discovering a quality issue, consumers should promptly contact us via sale@gioracollective.com, providing order information, product photos, and a description of the problem. We will provide solutions such as free repair, replacement with the same model, partial refund, or full refund, depending on the situation. The specific solution will be determined through negotiation between both parties. If repair or replacement is not possible, consumers may request a full refund.
4. Cost Responsibility
For returns or repairs due to quality issues, we will bear the cost of returning the product to us and the cost of returning the repaired/replaced product to the consumer. Consumers will not incur any additional costs.
IV. Return Process
- Return Application: Submit request via website after-sales portal or email (sale@gioracollective.com) with order number, product name, reason and contact info.
- Review and Return: We respond within 24 hours and provide EU return address. Return goods within 7 days and provide tracking number.
- Acceptance and Refund: Inspection within 3 business days. Process refund/repair/replacement as stipulated if approved.
V. Dispute Resolution (ADR)
- Preliminary Negotiation: Amicable resolution via sale@gioracollective.com (15 business day limit) for returns/exchanges/shipping disputes.
- ADR Process: Submit to national Alternative Dispute Resolution body if negotiation fails.
- Legal Remedies: File lawsuit in competent court if ADR mediation fails.
VI. Other Notes
- Uncovered matters governed by EU Consumer Rights Directive, import control regulations, transport regulations and national laws; mandatory provisions prevail.
- We reserve the right to update terms (including returns, exchanges, shipping); updated version posted on gioracollective.com with effective date.
- Contact sale@gioracollective.com for any questions regarding these terms (shipping, returns, quality issues).
GIORA COLLECTIVE INC. reserves the right to the final interpretation of these Terms and Conditions (subject to compliance with relevant EU laws and regulations).
