1.1 Scope of Application

These Terms apply to all EU Member State consumers who visit our official website (gioracollective.com), purchase clothing products from us through the website or other legal channels, and use our after-sales services (including returns, exchanges, repairs, and consultations).

1.2 Core Definitions

• "Consumer": refers to a natural person from an EU Member State who purchases our products for personal purposes rather than commercial or professional purposes.
• "Products": refers to all types of clothing and related accessories designed, manufactured, and sold by our company.
• "Order": refers to a request to purchase products submitted through our website or other channels.
• "Personal Data": refers to any information relating to an identified or identifiable natural person as defined under the GDPR.

2.1 Product Information Disclosure

We are committed to accurately, clearly, and completely disclosing the core information of each product on the website, including but not limited to: product name, style, material, size standard, color, price (including VAT), place of manufacture, washing and care instructions, inventory status, and delivery time. If a product has special design features or usage limitations, we will specify them.

Slight differences between product images and the actual product due to objective factors such as lighting during photography and monitor resolution do not constitute misrepresentation. We will strive to minimize such differences and will provide a notification on the website.

2.2 Order Submission and Confirmation

Before submitting your order, you should carefully verify the product information, shipping address, contact information, payment method, etc. After successful order submission, we will send you an order confirmation via email within 24 hours, confirming the order's validity, order number, and estimated shipping time.

If the order cannot be fulfilled due to product shortages, system malfunctions, or other force majeure events, we will immediately notify you and fully refund your payment without incurring any additional liability (except for cases caused by our intentional misconduct or gross negligence).

The contract is established upon your receipt of our order confirmation email. The order details are subject to our final confirmation. If you have any objections to the order confirmation information, you should contact us within 48 hours of receiving the confirmation email.

3.1 Pricing Standards

All product prices listed on our website include Value Added Tax (VAT) applicable in EU member states. Prices may be adjusted due to promotions, exchange rate fluctuations, or product updates. Adjusted prices will be updated on the website in real time and apply only to new orders placed after the adjustment.

If your country/region has additional customs duties or taxes, you are responsible for these costs. We will inform you of the relevant risks on the order page or confirmation email.

3.2 Payment Methods

We support payment methods including: credit cards (Visa, Mastercard, etc.), PayPal, and other payment channels that comply with EU payment security standards. You should make payments through the payment channels clearly stated on our website and never transfer money to any personal accounts.

You must ensure that your payment account information is accurate, valid, and has sufficient credit limit. If payment fails due to incorrect payment account information, insufficient credit limit, or a malfunction of the third-party payment platform, the order will be automatically invalidated, and we will not be held liable.

6.1 Quality Standards

We promise that all products comply with relevant EU quality standards and safety regulations, are manufactured using the stated materials, and their processes conform to industry standards. The product warranty period is 6 months from the date you receive the product. During the warranty period, if the product has quality problems not caused by human factors (such as fabric tearing, stitching detachment, etc.), we will provide free repair, replacement with the same style product, or a full refund.

6.2 Product Liability

According to the EU Product Liability Directive, if our product is defective and causes personal injury or property damage to you or a third party, we will be liable without fault (you do not need to prove our negligence). You need to prove the following three points: the occurrence of actual damage, the existence of a product defect, and a causal relationship between the damage and the defect.

We are not liable for product liability in the following situations:

• The product defect is caused by improper use, washing, maintenance, or modification after you receive the product;
• The product complies with then-effective EU or member state mandatory regulations, and the defect is caused by compliance with those regulations;
• The defect was not detectable at the time the product was placed on the market, based on the scientific and technological level at that time.

The claim period for product liability is 3 years from the date you discover or should have discovered the damage, the product defect, and our identity; 10 years after the product was placed on the market, we will no longer be liable for product liability.

All content on our website (including but not limited to product designs, images, text descriptions, trademarks, logos, etc.) is protected by EU intellectual property law, and the intellectual property rights belong to us or the relevant rights holders.

You only have the right to display or wear the products for personal use after purchasing them. You may not copy, disseminate, modify, or sell our product designs or website content without authorization, nor infringe upon our trademark rights, copyrights, or other intellectual property rights. Otherwise, we will pursue your legal liability.

9.1 Exemption from Liability

We shall not be liable for any inability to fulfill our obligations under these terms due to force majeure (such as natural disasters, war, strikes, government bans, etc.), but we shall promptly notify you and take reasonable measures to mitigate losses.

You shall be solely responsible for any product delays, losses, or damages caused by your own reasons (such as providing an incorrect delivery address or contact information, or failing to sign for the package in a timely manner).

9.2 Limitation of Liability

Except for the liability for damages expressly provided in these Terms, we shall not be liable for any indirect losses (such as loss of profits, loss of goodwill, etc.) arising from the use of our products or services.

In no event shall our total liability for damages arising from these Terms exceed the total price of the products in your corresponding order.